Why
Maintenance Makes Sense
All Palisade software is designed to be easy to use and is tested to ensure it works
under a wide variety of environments. However, even the best software engineers cannot
account for every possible eventuality. Especially given the analytical nature of
the applications of Palisade's risk and decision analysis tools, the need for technical
assistance is bound to arise at some point. Furthermore, in the ever-changing world
of computer hardware and software, technology is advancing at an astonishing rate.
It is more important than ever to keep current in order to maximise your risk and
decision analysis benefits.
Keeping It Simple
That's why you should consider a Maintenance Plan to go along with your software purchase.
Palisade Maintenance Plans are designed to cover you should you require help operating
the software or resolving errors. And, Maintenance keeps you up-to-date with the
latest software releases - automatically. You can even set up your Maintenance Plan
to renew itself every year with no action on your part. Simply wait for the invoice
to arrive. With Palisade Maintenance, owning the software is as easy as buying it.
Comprehensive Coverage
With Palisade Maintenance Plans, you get all you need in a single plan.
Palisade Maintenance Plans include:
Free Technical Support for 12 months
via hotline or e-mail. Technical Support is available for software installation,
resolving software errors, assisting with software operation, and limited model
de-bugging. Technical Support is not designed for building spreadsheet models from
scratch, extensive model de-bugging, or software training. These services may be
obtained from our Training and Consulting department.
Unlimited number of incidents
for 12 months.
Guaranteed 24 hour or next
business day Technical Support response time.
Free software maintenance updates,
such as bug fixes or minor product enhancements.
Free automatic full version
upgrades for 12 months. Any new major releases of the covered software will
automatically be sent at no charge.
May be automatically renewed
and billed every 12 months to ensure support never lapses.
Per Incident Support
With every purchase, 30 days of technical support are automatically included free of
charge. If you choose not to opt for a Maintenance Plan, you can always get technical
support on a Per-Incident basis. If a new software version is released, you may be
required to pay the upgrade fee in order to receive the new version.
Technical Support via hotline
or email at AUD $60 (including GST) per incident (AUD $250 for Developer's Kits).
Technical Support is available for software installation, resolving software
errors, assisting with software operation, and limited model de-bugging. Technical
Support is not designed for building spreadsheet models from scratch, extensive
model de-bugging, or software training. These services may be obtained from our Training
and Consulting department.
Free software maintenance updates,
such as bug fixes or minor product enhancements.
Future version upgrades will be
available at standard retail prices.
Easy to Order
To sign up for a Maintenance Plan, just go to the page of the product you want to buy
and order maintenance along with your software. Click here
to view Palisade Products.
If you wish to purchase a Maintenance Plan for software you already own, or for more information, please contact:
- +61 2 9929 9799
- 1 800 177 101 toll-free