Reference Manager Technical Support

Use this section to access Frequently Asked Questions (FAQs), access downloadable files, search for Import filters and Output Styles, obtain information on how to subscribe to Reference Manager Discussion Lists.

Frequently Asked Questions (FAQs)

Search Tech Support's On-Line Database

General Information for Reference Manager 9/8 for Windows 98/95/NT

General Information forReference Manager 7 for Windows 3.1/95

Importing into Reference Manager from Database Services

New OCLC Import Filters

Reference Manager Z39.50 Hosts

Notice on Discontinuation of BIDS-ISI

Find the Reference Manager Import/Capture Definition You Need via the Web

Instructions for Downloading from PubMed or the IGM websites

Samples Files and Downloadable Import Filters for Database Services Supported by Reference Manager 9/8

A New Version of Reference Update for Reference Manager 9/8

RIS Format Specifications

Bibliographic Output Styles

Output Styles for Reference Manager 9/8!

Import Filter Editor for Reference Manager v8.xx Users

Import Filter Editor allows version 8.xx users to create and edit capture definitions (import filters).

Free Upgrades and Updates

Reference Manager 9.5 Cite-While-You-Write Update is a replacement file for Microsoft Word 97 and Microsoft Word 2000 users who are experiencing a Word API Error.

Reference Manager  9.5 Update is a free update that adds new functionality and updates Reference Manager 9 for compatibility with Microsoft Windows 2000.

Reference Manager  9 Cite-While-You-Write Update is for users of Reference Manager 9 and Microsoft Word 2000. This update is not required for users who have updated to Reference Manager 9.5.

Reference Manager 8.51 is a Y2K update for the single-user or network versions of Reference Manager 8.5.

An upgrade to Reference Manager 8.01 for Windows 98/95/NT is available free of charge for registered owners of Version 8.00 (single-user editions only).

Reference Manager 7 Capture (Import) filters are updated for Y2K compatibility.

Reference Manager 4 to 5 Converter is a utility that will convert Reference Manager 4 databases to 5. This will allow newer versions of Reference Manager to open and convert them.

User to User Resources

The Reference Manager User FTP Site is a FTP site for users to exchange output styles or import filters that they have created themselves.

The Reference Manager Discussion List is an email discussion list that allows Reference Manager users to share information. If you need direct technical assistance then you should contact Reference Manager's Technical Support department directly.

I can not find the answer I need!

If you have a question that is not answered on our site, you can contact the Technical Support department directly at refman@isiresearchsoft.com.