질의 응답

• SnagIt
• Macromedia FlashPaper
• Copernic Agent
• EZPhoto

To check which addin files are loaded in Word, go to "Tools > Templates and Addins" and look at the files that are checked in the box below.

To disable SnagIt, close completely out of Word, open the SnagIt program, and go to "Tools > Program Preferences > Addins" and disable the Word addin.

To disable Copernic Agent, the conflicting file is named "Copernic Agent.dll" and it is NOT located in the Word startup folder. Rather it can be found in the Copernic Agent program folder. Moving this dll file to the desktop and restarting Word should resolve the problem.

To install Contribute 3 on Windows without installing FlashPaper 2, please refer to this MacroMedia support article. The FlashPaper component in Word is what causes the conflict with EndNote's tools, this article shows you how to install the Contribute 3 program without automatically installing FlashPaper.

In general, the conflicting addin files can be found in Word's startup folder, located at:

C:\Program Files\Microsoft Office\Office\Startup

With Word and Outlook closed (as well as any other programs which may use Word components, such as PowerPoint), browse to this folder and remove the addin file that is causing the conflict. Then start Word again and try using the EndNote tools to see if the problem has been resolved.

In addition to conflicting addin files, this error may be caused if one of EndNote's addin components isn't loading properly in Word. To check this, in Word go to "Tools > Templates and Addins" and make sure that both of the EN#Cwyw files are checked (where "#" is the EndNote version number). If the EN#Cwyw.wll or the EN#Cwyw.WordXP.wll file is not checked here, try checking it and clicking the OK button, and see if you are able to enable the macros.

If the above steps do not resolve your problem, please contact us using the link below, and include a list of the items in the "Templates and Addins" dialog box in Word, under the "Tools" menu. Also, list which items are checked, and which items are unchecked.