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Scientific Software International offers technical support in the form of e-mail, fax, and telephone assistance. This service applies to problems in using the programs and does not include statistical consultation. If you need help with modeling concepts and interpretation, please consult our short list of relevant text books or post a question to one of the following discussion lists:

• SEMNET (Structural Equation Modeling)
• IRT list server (Item Response Theory)
• Multilevel list server (Multilevel Modeling)
  

Should you encounter any problems in using any of our products, it is suggested that you

• use the online help instructions available with most of our programs
• consult the accompanying manuals and other documentation
• read the FAQ and Troubleshooting pages on this site.

If, after going through the above steps, you have unanswered questions or comments, contact SSI's Technical Support Services by

• E-mailing us at techsupport@ssicentral.com.

In all cases, please provide the product version number and your registration number, as this service is only available to registered users of software published by SSI.